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Numa Berlin Potsdamer Platz

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Fast facts

Check in from:		3:00 PM
Check out before:		11:00 AM
Pets		Pets allowed with an extra charge

Amenities

WiFi
Air conditioning
Fitness Center
Spa
Non-smoking
Laundry

More about Numa Berlin Potsdamer Platz

Numa Berlin Potsdamer Platz

Explore Berlin like a true local: Numa Berlin Potsdamer Platz offers exceptional central urban stays in the popular neighbourhood Kreuzberg, with direct access to all the must-see spots. At this unique stay, the city is truly at your doorstep. The property enjoys a prime location near the centre, just moments from the iconic Checkpoint Charlie and Friedrichstraße. It’s also within walking distance of other sites like Brandenburg Gate, Victory Column, Holocaust Memorial, and the picturesque Tiergarten. Enjoy the convenience of being close to Potsdamer Platz, a public transport hub in Berlin, which offers you connections to all parts of the city. We're fully digital, so there's no reception or staff onsite. Instead, guests use our digital check-in and PIN codes to access the property and their rooms! Additionally, our guest experience team is available online 24/7 for any questions or concerns. Benefit from free access to 6x Holmes Place gyms in Berlin, with the nearest just an 7-minute walk from the property and offering premium fitness, pool, and sauna facilities.

Reviews from
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Mentioned by travelers
Solo traveler

UA

Comment: Mar 30, 2026

Stayed in: Mar 2026

Excellent stay in Berlin

A very clean, stylish, and beautiful hotel in a great, convenient location. Fully self-service, which makes it super easy to access your room anytime without relying on reception. Excellent value for money — highly recommended!

Hotel response

Comment: Apr 8, 2026

Dear Artem,
We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!
Best regards,
Ella
Numa Guest Experience Team
Business traveler

Comment: Jun 28, 2026

Stayed in: Jun 2026

Worst service. Worst experience.

If I could put 0 stars I would.
This was, without question, the worst hotel experience I have ever had.
NUMA completely abandoned us as customers. Their entire check-in system depends on receiving an access code via WhatsApp or email—but neither my company, which made the booking, nor I ever received anything.
There is no reception, no staff on site, and absolutely nobody available to help when their automated system fails.
My colleague and I arrived at around 7:50 p.m. with valid reservations and had no idea how to access the building. After searching around, we eventually found a poster with a phone number and WhatsApp contact.
The phone line kept us on hold indefinitely. WhatsApp connected us to a chatbot that promised a human would respond within 15–20 minutes. That never happened. Nobody answered the phone. Nobody replied to our emails. Nobody solved the problem.
By 9:00 p.m., two women were effectively stranded in Berlin with nowhere to stay because NUMA had failed to send the access code required to enter the hotel.
At around 9:30 p.m., my colleague finally received a generic WhatsApp message saying she would be connected to someone. Nothing happened. At 10:00 p.m., I received the exact same automated response apologizing for delays because they had "too many requests." Again, no solution, no access code, no human assistance.
After more than two hours of waiting outside with no help whatsoever, we had no choice but to book another hotel. We simply could not keep waiting for a company that had shown no ability or willingness to resolve the issue.
To make matters even worse, the access codes never arrived—not that night, not after we had already found alternative accommodation. Instead, around midnight, I received a customer satisfaction survey asking how my experience was going. It was almost insulting. We had never even managed to enter the hotel.
This level of customer service is beyond unacceptable. A hotel that operates without a reception has an even greater responsibility to provide reliable remote support. NUMA failed completely. When their automated system broke down, there was no backup, no accountability, and no one willing or able to help paying guests.
We were left stranded in a foreign city despite having a confirmed booking. I have genuinely never experienced customer service this appalling.
Avoid NUMA at all costs. If anything goes wrong with your booking or check-in, don't expect anyone to help you. This company simply cannot be relied upon.
Anonymous traveler

Comment: Mar 31, 2026

Stayed in: Mar 2026

The accommodation was great, on the most part, with a few little issues. Communication from Numa was great and their live chat was quick and effective. Room was well provisioned and access to other things like extra tea/coffee/towels was super easy. Was weird there being no staff present on-site though but caused no issue. I would say it could do with a vending machine and an accessible toilet on the ground floor.
The main issue was with the room. The sofa had been through the wars - plenty of suspect stains and wasn’t in its prime. Remotes were battered and required us to juggle usable batteries during our stay. A very minor issue with the tv being framed-in meant we couldn’t connect any USBs which was a shame. Balcony and roof area needs some TLC.
Couple

Comment: Mar 15, 2026

Stayed in: Mar 2026

Not recommended

The hotel is actually a boarding house. The option, booking with breakfast, is killefitz, meaning it will put a package at your room door. The hotel is easily accessible via the Sbahn Anhalter Bahnhof. Hotel and room can only be entered with a numerical code. Luggage compartments available but not reservable, so you can not rely on luggage storage on site. In our room the bed linen had a large stain (about 5 cm diameter) and the balcony was dirty with food residue (rice, bread scraps). We will definitely not book this accommodation again.
Couple

Comment: Mar 6, 2026

Stayed in: Mar 2026

Don't be fooled its a letdown

We payed £110 per night for a room that has no resemblance to what we thought we had booked.The bathroom door has no lock.The shower has no pressure or heat.Frankly its a joke and I regret not checking reviews for this place.Its not worth the money.

Very good location

4.4

Stresemannstrasse 95, Friedrichshain-Kreuzberg, Berlin, 10963, Germany|2.86 km from city center

Check in and check out

Check in from:

3:00 PM

Check out before:

11:00 AM

Good to know

Pets

Pets allowed with an extra charge

Extra beds

Please contact the hotel for details about adding extra beds.

Numa Berlin Potsdamer Platz: FAQs

Numa Berlin Potsdamer Platz is 2.9 km away from Berlin city center.
Numa Berlin Potsdamer Platz is in Berlin, Germany and is 2.9 km away from Berlin city center.
At Numa Berlin Potsdamer Platz, you can check in from 3:00 PM, and you'll need to check out before 11:00 AM.
No, there isn't any parking available at Numa Berlin Potsdamer Platz. If you're looking for a hotel with space to park, simply filter by properties that have "Parking" under "Amenities" in the search results.
We don’t have any information about restaurants at Numa Berlin Potsdamer Platz, please check with them when booking.