XscapeTulum

Name: XscapeTulum
Address: Av Kukulkan sur entre calle Xel-ha y Sac-beh, Centro, Tulum, 77780, Mexico, Tulum, Quintana Roo, 77780, Mexico

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Fast facts

Check in from:	3:00 PM
Check out before:	12:00 PM
Pets	Pets not allowed

Amenities

WiFi

Parking

Air conditioning

Airport Shuttle

Pool

Spa

More about XscapeTulum

XscapeTulum

Attractively set in the center of Tulum, XscapeTulum has air-conditioned rooms, an outdoor swimming pool, free WiFi and a garden. This 4-star hotel offers a shared lounge and room service.

Reviews from

Mentioned by travelers

Anonymous traveler

Comment: Apr 19, 2026

Stayed in: Apr 2026

The staff was amazing. Luis was vey helpful and friendly. All the staff at the restaurant were very attending. The room service excellent. Clean room.
Breakfast and dinner was phenomenal. Easy to get to centro.

Anonymous traveler

Comment: Dec 6, 2025

Stayed in: Dec 2025

I love this place! I have stayed here many times over the last 10 years and it’s always my favourite. I always come back! Perfect location! Lots of cafes, restaurants, bars all within walking distance.
The beach is 20min by bicycle (5min by car)
Large rooms, comfy bed and pillows, clean, beautiful pool area… great food and drink selection.
And amazing team!

Anonymous traveler

Comment: Sep 20, 2025

Stayed in: Sep 2025

The wait staff was excellent. We stayed in the jacuzzi garden room…was more like a cold tub.
All of downtown Tulum was within walking distance. Good selection of restaurants within a half mile.

Anonymous traveler

Comment: Jan 10, 2026

Stayed in: Jan 2026

We loved Luis !
He was always so kind and helpful.

Anonymous traveler

Comment: Apr 20, 2025

Stayed in: Apr 2025

It was worse. Very dirty property. Dust all around on the floor,your feet will turn black with dust. The Bathroom was even worst. Dirty & the toilet bowl filthy. They had some strange pee coloured liquid in the flush. Bad showers too. Dirty sink as well. Avoid this hotel at all cost. Look for other options.
They even breached privacy by coming inside the room for room service although we mentioned we don't want service as the luggage was spread out & open. Overall poor experience. They don't seem to care, the manager looked inexperienced & did not do anything about the complaints.