Fairmont Doha
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Fast facts
Check in from: | 3:00 PM |
|---|---|
Check out before: | 12:00 PM |
Pets | Pets not allowed |
Amenities
WiFi
Parking
Air conditioning
Airport Shuttle
Pool
Fitness Center
More about Fairmont Doha
Fairmont Doha
Soaring over the Arabian Gulf in the Iconic Towers, with spectacular views of Doha waterfront and ultra-modern Lusail, Fairmont Doha is a destination hotel for sophisticated travel connoisseurs. Our 362 sumptuous rooms and suites are a flawless blend of contemporary comfort and motifs drawn from ancient Qatari heritage. Four exceptional restaurants and bars, a sublime spa and remarkable events spaces combine with our legendary personalised service for a truly unforgettable stay.
Reviews from 
Couple
Comment: Sep 2, 2026
Stayed in: Sep 2026
Amazing
I’d like to give a big shoutout to Geoffrey, the USS security guard. He’s always been really friendly, approachable and chatty, which makes such a difference. Whenever I’ve had an issue or needed any help, Geoffrey has always been there to help and sort things out. He’s professional, helpful and always has a positive attitude. Definitely a credit to USS and a great security guard!
Hotel response
Comment: Sep 4, 2026
Dear 841amaana,
Thank you for your kind words regarding Geoffrey, our dedicated security guard. We are thrilled to hear that his friendly demeanor and professionalism have positively impacted your experience at Fairmont Doha. It is our team's commitment to provide exceptional service, and it is gratifying to know that Geoffrey exemplifies this. We appreciate your feedback and hope to welcome you back soon.
Sincerely,
Alyssa Gail Remigio
Executive Office Manager
Thank you for your kind words regarding Geoffrey, our dedicated security guard. We are thrilled to hear that his friendly demeanor and professionalism have positively impacted your experience at Fairmont Doha. It is our team's commitment to provide exceptional service, and it is gratifying to know that Geoffrey exemplifies this. We appreciate your feedback and hope to welcome you back soon.
Sincerely,
Alyssa Gail Remigio
Executive Office Manager
Family traveler
Comment: Sep 3, 2026
Stayed in: Aug 2026
Nowhere near a 5 *
Beautiful hotel, but seriously disappointing service — nowhere near five-star standards
The hotel itself is absolutely stunning. The interior and exterior are breathtaking, the rooms are spacious and beautiful, and the swimming pool and spa are fantastic. We were a family of 10 staying across four rooms, and based on the hotel itself, we genuinely expected an amazing five-star experience.
Unfortunately, the service completely ruined what could have been a fantastic stay.
We booked seven months in advance and specifically emailed the hotel requesting four rooms on the same floor. Despite giving them so much notice, this request was not accommodated. What made this even worse is that you cannot access another floor without the key card for that floor. This meant that family members could not simply visit each other. We had to constantly meet at reception and ask someone from the relevant floor to come down and let us up. For a family of 10, this was extremely inconvenient and completely impractical.
The reception staff were also disappointing. We found them to be unfriendly and unwelcoming, which is not what you expect when arriving at a five-star hotel. There was no real sense of warmth or hospitality.
The hotel also offers a buggy service, which should have been extremely useful, especially for a large family. Unfortunately, every time we requested a buggy, it either took an unreasonable amount of time or simply never arrived. We repeatedly had to chase this up, which made the service feel completely unreliable.
But the biggest disappointment by far was the restaurant staff, particularly at breakfast.
We paid a lot of money to stay at this hotel, so we expected five-star service. What we received was the complete opposite. Breakfast orders regularly took around 40 minutes, even after repeatedly asking staff where our food was. On several occasions, cappuccinos took around 30 minutes to arrive.
What made the situation even more frustrating was the attitude of the staff. There was very little urgency, very little friendliness and, most importantly, no apology when food or drinks were extremely late or forgotten.
We also noticed what appeared to be very different treatment towards Arab guests compared with us. This was noticeable enough that even my children picked up on it.
When we arrived at breakfast, nobody properly showed us where anything was. Yet an Arab family who arrived after us were personally shown around, given much more attention and treated in a noticeably friendlier and more accommodating manner.
The most upsetting example was when we asked for French toast or pancakes and were repeatedly told that they were self-service. However, we could see the Arab family sitting at the next table being served these exact items by the staff.
Whether this was intentional or not, that is how it felt to us as paying guests, and it was extremely uncomfortable and disappointing. No guest should leave a five-star hotel feeling that they have been treated less favourably than another guest.
The attitude of some of the restaurant staff was also incredibly disappointing. When things were late, missing or incorrect, there was rarely any apology or acknowledgement. We were left feeling like we were inconveniencing them simply by asking for the service we had already paid for.
And this is something I think hotels sometimes forget: a hotel itself does not necessarily make a holiday memorable — the people and the service do.
We previously stayed at a DoubleTree by Hilton, and, to be completely honest, the hotel itself was nowhere near as impressive as this one. However, the staff went above and beyond for us. They were warm, helpful and genuinely made us feel valued as guests. Because of them, our stay was enjoyable and memorable, and it is the staff we remember most.
That experience really highlighted the difference between having a beautiful hotel and having a truly great hotel experience.
A beautiful building does not make a five-star hotel. The service, hospitality and way you make guests feel are just as important as the facilities.
It is genuinely frustrating because this hotel has everything it needs to be exceptional. The property is beautiful, the rooms are wonderful, and the facilities are impressive. But the poor service at reception, the unreliable buggy service and, most of all, the restaurant service completely let the hotel down.
I really wanted to give this hotel five stars, but I simply cannot justify doing so after this experience.
If you are paying five-star prices, you should receive five-star service — and unfortunately, that was not our experience at all.
Beautiful hotel. Beautiful rooms. Excellent facilities. But sadly, very disappointing hospitality. We will remember the poor service far more than we remember the beautiful surroundings, and based on our experience, I would not return or recommend this hotel.
The hotel itself is absolutely stunning. The interior and exterior are breathtaking, the rooms are spacious and beautiful, and the swimming pool and spa are fantastic. We were a family of 10 staying across four rooms, and based on the hotel itself, we genuinely expected an amazing five-star experience.
Unfortunately, the service completely ruined what could have been a fantastic stay.
We booked seven months in advance and specifically emailed the hotel requesting four rooms on the same floor. Despite giving them so much notice, this request was not accommodated. What made this even worse is that you cannot access another floor without the key card for that floor. This meant that family members could not simply visit each other. We had to constantly meet at reception and ask someone from the relevant floor to come down and let us up. For a family of 10, this was extremely inconvenient and completely impractical.
The reception staff were also disappointing. We found them to be unfriendly and unwelcoming, which is not what you expect when arriving at a five-star hotel. There was no real sense of warmth or hospitality.
The hotel also offers a buggy service, which should have been extremely useful, especially for a large family. Unfortunately, every time we requested a buggy, it either took an unreasonable amount of time or simply never arrived. We repeatedly had to chase this up, which made the service feel completely unreliable.
But the biggest disappointment by far was the restaurant staff, particularly at breakfast.
We paid a lot of money to stay at this hotel, so we expected five-star service. What we received was the complete opposite. Breakfast orders regularly took around 40 minutes, even after repeatedly asking staff where our food was. On several occasions, cappuccinos took around 30 minutes to arrive.
What made the situation even more frustrating was the attitude of the staff. There was very little urgency, very little friendliness and, most importantly, no apology when food or drinks were extremely late or forgotten.
We also noticed what appeared to be very different treatment towards Arab guests compared with us. This was noticeable enough that even my children picked up on it.
When we arrived at breakfast, nobody properly showed us where anything was. Yet an Arab family who arrived after us were personally shown around, given much more attention and treated in a noticeably friendlier and more accommodating manner.
The most upsetting example was when we asked for French toast or pancakes and were repeatedly told that they were self-service. However, we could see the Arab family sitting at the next table being served these exact items by the staff.
Whether this was intentional or not, that is how it felt to us as paying guests, and it was extremely uncomfortable and disappointing. No guest should leave a five-star hotel feeling that they have been treated less favourably than another guest.
The attitude of some of the restaurant staff was also incredibly disappointing. When things were late, missing or incorrect, there was rarely any apology or acknowledgement. We were left feeling like we were inconveniencing them simply by asking for the service we had already paid for.
And this is something I think hotels sometimes forget: a hotel itself does not necessarily make a holiday memorable — the people and the service do.
We previously stayed at a DoubleTree by Hilton, and, to be completely honest, the hotel itself was nowhere near as impressive as this one. However, the staff went above and beyond for us. They were warm, helpful and genuinely made us feel valued as guests. Because of them, our stay was enjoyable and memorable, and it is the staff we remember most.
That experience really highlighted the difference between having a beautiful hotel and having a truly great hotel experience.
A beautiful building does not make a five-star hotel. The service, hospitality and way you make guests feel are just as important as the facilities.
It is genuinely frustrating because this hotel has everything it needs to be exceptional. The property is beautiful, the rooms are wonderful, and the facilities are impressive. But the poor service at reception, the unreliable buggy service and, most of all, the restaurant service completely let the hotel down.
I really wanted to give this hotel five stars, but I simply cannot justify doing so after this experience.
If you are paying five-star prices, you should receive five-star service — and unfortunately, that was not our experience at all.
Beautiful hotel. Beautiful rooms. Excellent facilities. But sadly, very disappointing hospitality. We will remember the poor service far more than we remember the beautiful surroundings, and based on our experience, I would not return or recommend this hotel.
Hotel response
Comment: Sep 4, 2026
Dear Sassyy212,
Thank you for taking the time to share your feedback.
Please accept my sincerest apologies for the disappointment you experienced during your stay. I am truly sorry to learn that your experience did not reflect the standards of hospitality and service you expected from Fairmont Doha.
While I am pleased to hear that you appreciated the beauty of the hotel, the rooms, and the facilities, I deeply regret the concerns you encountered regarding room allocations, reception service, buggy response times, and particularly the breakfast experience. It is especially disappointing to learn that your family felt overlooked and that the level of attentiveness and hospitality did not meet your expectations.
Your comments regarding the room requests made well in advance, the delays in service, and the overall guest experience have been noted with great concern. Please be assured that we take this feedback very seriously, and I would greatly appreciate the opportunity to investigate these matters further and understand exactly what occurred.
Could I kindly ask you to contact me directly at alyssagail.remigio@fairmont.com and share your reservation confirmation number or booking reference? This will allow me to locate your reservation, conduct a thorough review with the relevant teams, and properly address the concerns you have raised.
Thank you once again for bringing these matters to our attention. I sincerely apologise for the disappointment caused and hope to have the opportunity to review your experience in greater detail.
Sincerely,
Alyssa Gail Remigio
Executive Office Manager
Thank you for taking the time to share your feedback.
Please accept my sincerest apologies for the disappointment you experienced during your stay. I am truly sorry to learn that your experience did not reflect the standards of hospitality and service you expected from Fairmont Doha.
While I am pleased to hear that you appreciated the beauty of the hotel, the rooms, and the facilities, I deeply regret the concerns you encountered regarding room allocations, reception service, buggy response times, and particularly the breakfast experience. It is especially disappointing to learn that your family felt overlooked and that the level of attentiveness and hospitality did not meet your expectations.
Your comments regarding the room requests made well in advance, the delays in service, and the overall guest experience have been noted with great concern. Please be assured that we take this feedback very seriously, and I would greatly appreciate the opportunity to investigate these matters further and understand exactly what occurred.
Could I kindly ask you to contact me directly at alyssagail.remigio@fairmont.com and share your reservation confirmation number or booking reference? This will allow me to locate your reservation, conduct a thorough review with the relevant teams, and properly address the concerns you have raised.
Thank you once again for bringing these matters to our attention. I sincerely apologise for the disappointment caused and hope to have the opportunity to review your experience in greater detail.
Sincerely,
Alyssa Gail Remigio
Executive Office Manager
Family traveler
Comment: Sep 2, 2026
Stayed in: Aug 2026
Unforgettable stay
Chose to stay here due to the iconic shape of this amazing building..as soon as you walk in the WOW factor drew us in entirely...the size and fit out of the room was completely amazing..and the value for money made even more enjoyable..however, what made our stay truly memorable was the amazing staff. Every morning at breakfast we were made to feel like family by the gorgeous staff, nothing was a problem for the knowledgeable gentlemen at the concierge desk and the delightful ladies at the dessert lounge completed the package. We leave with a heavy heart as the magical team made our stay unforgettable..we will definitely be coming back over and over again ♥️
Hotel response
Comment: Sep 4, 2026
Dear nectariosd2026,
Thank you for sharing your delightful experience with us. We are thrilled to hear that your stay at Fairmont Doha was unforgettable and that you were captivated by the iconic architecture of our hotel. It is always gratifying to receive feedback that highlights the elements of our property that guests find appealing and unique.
We are particularly pleased to learn that our accommodations exceeded your expectations in terms of size and fit-out. It is our aim to provide the best value for our guests, and it is rewarding to know that you found your stay enjoyable on that front as well. However, what truly resonates in your review is your commendation of our staff. We take great pride in our team, and it is heartening to hear that their warmth and dedication made you feel like family during your breakfast experiences.
Your kind words about our concierge team and the dessert lounge staff are greatly appreciated, and I will ensure that your compliments are shared with them. They will be delighted to know that they contributed to creating such a memorable experience for you.
We understand the sentiment of leaving with a heavy heart, as it is always difficult to part from a place that has made such a positive impact. We look forward to welcoming you back to Fairmont Doha in the future and hope to provide you with another exceptional stay that lives up to your wonderful memories.
Sincerely,
Alyssa Gail Remigio
Executive Office Manager
Thank you for sharing your delightful experience with us. We are thrilled to hear that your stay at Fairmont Doha was unforgettable and that you were captivated by the iconic architecture of our hotel. It is always gratifying to receive feedback that highlights the elements of our property that guests find appealing and unique.
We are particularly pleased to learn that our accommodations exceeded your expectations in terms of size and fit-out. It is our aim to provide the best value for our guests, and it is rewarding to know that you found your stay enjoyable on that front as well. However, what truly resonates in your review is your commendation of our staff. We take great pride in our team, and it is heartening to hear that their warmth and dedication made you feel like family during your breakfast experiences.
Your kind words about our concierge team and the dessert lounge staff are greatly appreciated, and I will ensure that your compliments are shared with them. They will be delighted to know that they contributed to creating such a memorable experience for you.
We understand the sentiment of leaving with a heavy heart, as it is always difficult to part from a place that has made such a positive impact. We look forward to welcoming you back to Fairmont Doha in the future and hope to provide you with another exceptional stay that lives up to your wonderful memories.
Sincerely,
Alyssa Gail Remigio
Executive Office Manager
Group traveler
Comment: Sep 1, 2026
Stayed in: Sep 2026
Loved it
Everything was amazing the location the room the service and Ayman in the reception was very sweet and helpful
Hotel response
Comment: Sep 2, 2026
Dear l5964BXmariama,
Thank you for your wonderful feedback regarding your recent stay at Fairmont Doha. We are thrilled to hear that you enjoyed our location, accommodations, and service. It is particularly gratifying to know that Ayman at reception made a positive impression during your visit. We take pride in our team and their commitment to providing exceptional service. We hope to welcome you back for another memorable experience.
Sincerely,
Alyssa Gail Remigio
Executive Office Manager
Thank you for your wonderful feedback regarding your recent stay at Fairmont Doha. We are thrilled to hear that you enjoyed our location, accommodations, and service. It is particularly gratifying to know that Ayman at reception made a positive impression during your visit. We take pride in our team and their commitment to providing exceptional service. We hope to welcome you back for another memorable experience.
Sincerely,
Alyssa Gail Remigio
Executive Office Manager
Group traveler
Comment: Sep 1, 2026
Stayed in: Sep 2026
Amazing service Himasha
Excellent service Himasha thank u
a quiet place we had a wonderful experience at the cafe
a quiet place we had a wonderful experience at the cafe
Hotel response
Comment: Sep 2, 2026
Dear aishao479,
Thank you for sharing your positive experience at Fairmont Doha. We are delighted to hear that Himasha provided you with excellent service and that you found our café to be a tranquil place for your visit. Your kind words will certainly be shared with our team as they strive to provide outstanding service. We look forward to welcoming you back in the future.
Sincerely,
Alyssa Gail Remigio
Executive Office Manager
Thank you for sharing your positive experience at Fairmont Doha. We are delighted to hear that Himasha provided you with excellent service and that you found our café to be a tranquil place for your visit. Your kind words will certainly be shared with our team as they strive to provide outstanding service. We look forward to welcoming you back in the future.
Sincerely,
Alyssa Gail Remigio
Executive Office Manager
Excellent location
6th street, Lusail Marina District, The Pearl Island, Doha, 4747, Qatar|11.33 km from city center
Check in and check out
Check in from:
3:00 PM
Check out before:
12:00 PM
Good to know
Pets not allowed
Recently, there are risks in the security situation in Qatar, and the relevant situation is still developing. In view of the current special circumstances, tourists are advised to travel with caution. If you are already there, please be sure to pay close attention to the development of the local situation, strengthen security precautions, and make emergency preparations.
Please contact the hotel for details about adding extra beds.
Fairmont Doha: FAQs
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