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We’re here for you

Coronavirus updates

Information is changing every day, which can make it hard to keep up with the facts that are most relevant to you.  

We strongly recommend reading the advice from your local authorities and governments, as well as the guidance from the World Health Organization (WHO), a reliable and trusted source of global news and information.

Here’s the new guideline from Israel Ministry of Health for people returning from overseas. Note that you are obligated to report about home isolation right here. The Ministry of Health also operates a Telegram channel Where you can get reliable information, updates about the new developments and guidelines, as well as the publication of epidemiological investigations.

While this is a fast-developing situation, here are four travel need-to-knows:

How can I stay safe when traveling?

There are lots of practical steps you can take. Regularly wash your hands (with soap and water or an alcohol-based hand gel), avoid touching eyes, nose, and mouth and stay at least a meter away from someone who is coughing or sneezing. Read more.

I want to cancel my travel plans. How do I do this and can I get a refund?

First of all, call the airline, hotel, or online travel agent you booked with. Not sure which company you used? You’ll see their name on your bank or credit card statement, as well as the email you received from them to confirm the booking. You’ll find more details, including contact information, on our help page. Read more.

My flight has been canceled. How do I get a refund?

Call the airline or online travel agent you booked with. With so many travel plans changed, it may take longer than usual to speak to someone who can help, but keep trying. If the airline or online travel agent tells you that a refund isn’t available or they’ve stopped trading, it might be worth getting in touch with your credit card company if that’s how you booked. If you have travel insurance, get in touch with the provider as well.

Will my travel insurance cover cancellations?

It all depends on your policy. Check their website or give them a call to find out more. For more answers to commonly asked questions, click here.

Here are some important links to airlines flying to and from Israel. These airlines continually update country restrictions, flight cancellations, and refund policies:

This page was last updated on 31.03.2020. To our knowledge, the information on this page was correct at the time of publication. However, given the nature of the COVID-19 crisis, information will vary by location and change at short notice and over time. We will do our best to keep this page up-to-date, however, this cannot be guaranteed.

This page has been created for general guidance only and has not been designed for you or any specific circumstances relevant to you. It is highly recommended that you check your government’s latest travel advice before traveling or making any decisions to travel.